Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.

Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does.

All other non-consumable products are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact Gentec Service at service@gentec-intl.com or give us a call at +1-905-513-7733 regarding any product within this period to further discuss the issue and resolution.